JobCall
JobCall is a Voice AI assistant that helps property management teams to receive, prioritize, and resolving resident requests over the phone.
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Problem
68% of renters do not renew their lease due to poor customer service.
- 49% of calls go unanswered at apartment communities.
- Current solutions require property managers to listen to lengthy voicemails before being able to triage issues.
- Each time a renter does not renew, a unit is typically vacant for 1.5 months, which impacts NOI by an average of $2,000+ per occurrence.
Solution
A Voice AI system that triages resident communication on behalf of the property manager.
- Real-time Information - Each call is transcribed and prioritized in real time using speech recognition and AI-assisted tagging.
- Intelligent Routing - Configurable call routing and escalation to ensure tasks are sent to appropriate property staff.
- Integrated Workflow - JobCall integrates with property management software to seamlessly fit into existing workflows.
Value Added
Helped the business achieve product market fit and grow from 0 - 50K in ARR and 50+ customers.
- Product Strategy - I worked closely with the founding team to identify the best entry point, define the MVP, and guide the build out to launch within 6 weeks and generating revenue within 3 months.
- GTM Strategy - I helped the team define their ICP and acquire their first 50 customers. I helped the team to scale revenue to $50K+ in ARR within 6 months and negotiate renewals at 2X of the first year contract.
- Executive Coaching - Helped the founders hire the initial team, build culture, set up mechanisms to measure and manage performance.
